GRANITESIGNAL / A BETTER CONNECTED PROPERTY

Why do my work calls keep dropping?

Calls freeze or disconnect even though the broadband package should be fast enough.

Illustration for Why do my work calls keep dropping?

What would you like to change?

You do not need to know the technical cause. Tell us where it happens and what you would like to be able to do instead.

What we would check

We check the incoming service, Wi-Fi and a possible cable connection to your desk. Work VPN or device issues may also need your IT team.

We agree the useful areas and a sensible route with you before quoting the work.

Your next step

Request an assessment without choosing equipment, sending photos or making a payment. We will contact you to agree how to help.

More detail: the questions behind this guide

For readers who want to understand the equipment and installation considerations.

teams keeps disconnecting on wifi

Wireless packet loss and channel contention can interrupt calls. A wired desk connection removes local wireless contention from the call path. It cannot cure an ISP outage, overloaded VPN endpoint or software fault, so compare wired and wireless packet-loss and latency tests before prescribing the Cat6 run.

vpn keeps dropping home office

Ethernet removes one possible wireless cause of VPN instability; authentication faults can have other causes. A wired desk connection removes local wireless contention from the call path. It cannot cure an ISP outage, overloaded VPN endpoint or software fault, so compare wired and wireless packet-loss and latency tests before prescribing the Cat6 run.

fix unstable wifi for working from home

A dedicated desk link avoids relying on a local Wi-Fi hop for that device. A wired desk connection removes local wireless contention from the call path. It cannot cure an ISP outage, overloaded VPN endpoint or software fault, so compare wired and wireless packet-loss and latency tests before prescribing the Cat6 run.

hardwired ethernet socket for desk

Discreet cable pathways terminating in clean modular wall faceplates. A wired desk connection removes local wireless contention from the call path. It cannot cure an ISP outage, overloaded VPN endpoint or software fault, so compare wired and wireless packet-loss and latency tests before prescribing the Cat6 run.

Your questions, answered.

Why do my work calls keep dropping?

We check the incoming service, Wi-Fi and a possible cable connection to your desk. Work VPN or device issues may also need your IT team.

Do I need to know which equipment to buy?

No. Tell us what is not working or what you want to do. We check your connection, the property and the areas you need before recommending equipment.

Do I need photos to ask for a visit?

No. You can request an assessment without photos. If useful, we can ask for a couple of photos later. Never climb or move equipment to take one.

Will I have to pay before someone looks at the problem?

There is no payment to make an enquiry or for the initial local assessment. We confirm the visit with you, explain suitable options and provide a written quote before you agree to installation.

Explore how we can help →

Request a visit by email

Include your property postcode and what you would like to improve. We’ll check coverage and reply to arrange the next step.

hello@granitesignal.co.uk

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